Call Recording & Consent Notice

1. What We Record and Why

When the receptionist answers a call, we capture the call audio and a transcript, along with basic details such as the caller's name, phone number, and reason for calling. We do this to:

• Understand the caller and book appointments accurately;
• Send SMS confirmations and route emergencies to the business;
• Maintain quality, train and improve the service, and keep a record for the business;
• Support security, dispute resolution, and compliance.

2. Automated and AI Processing

Calls are answered by an AI virtual assistant, not a human, and the recording and transcript are processed by automated systems and named subprocessors — including our conversational voice and transcription provider and large-language-model providers. The receptionist truthfully confirms it is an AI when asked and can connect the caller to a person. The list of vendors and the data shared is on our Subprocessors page.

3. How Consent Is Obtained

Before any substantive conversation, the receptionist plays an in-call announcement that (a) discloses recording andtranscription, (b) identifies who is recording — the business and its service provider, (c) asks the caller to give affirmative consent(say "yes" or press 1), and (d) offers an opt-out to a human. Each call logs the disclosure version, timestamp, and consent capture.

These announcements are live on our AI voice agents today. At the start of every call, the agent discloses — in the caller's language — that the call is recorded for quality and training purposes. If a caller objects to being recorded, the agent hands off to a team member or ends the call.

4. In-Call Announcement Scripts

The following all-party-safe scripts are delivered in the caller's language before the conversation begins ([Business Name] is replaced with the business you called):

English

Spanish (es-MX)

The affirmative-consent version above is the product default because it satisfies both one-party and all-party consent states at once.

5. Retention and Security

We intend to retain call recordings and transcripts for 18 months, after which they are deleted unless a longer period is required to resolve a dispute or to meet a legal hold or legal obligation. This period is a proposed default and is subject to confirmation by counsel.

• Encryption in transit and at rest;
• Role-based access controls and audit logging;
• Scheduled deletion at the end of the retention period;
• Payment-card safety:where a caller would enter card details, recording and touch-tone (DTMF) capture are paused so that card numbers and security codes are not recorded or stored (PCI DSS — we never store the card security code / CVV).

6. Record-Only — No Voiceprints

Our receptionist is designed to record and transcribe only. We do notcreate voiceprints, run voice-ID or speaker authentication, or use anyone's voice to identify them. A recording or transcript is not a biometric identifier. If we ever add a voice-identification feature, we will provide the required pre-collection notice and obtain consent before it is used.

7. Your Choices

• You can decline to be recorded by asking to speak with a team member or by ending the call at any time;
• If you object during a call, the agent hands off to a person or ends the call;
• You can request access to, or deletion of, a recording or transcript. Because the business you called controls that data, we will route your request to that business and assist as its service provider.

See our Privacy Policy for the full rights process and timelines.

8. Contact