SMS & Text Messaging Terms & Consent

1. Program Name & Description

The program is the Recepcionista AI 24/7SMS program. Messages are sent by Tsunami Automation, or on behalf of the business (the "Customer") whose phone line our AI receptionist answers. For texts to a Customer's own callers, the Customer is the sending brand on whose behalf the message is delivered, and the Customer is responsible for having a lawful basis and consent to text those callers.

The program sends the following transactional messages:

• Appointment confirmations and reminders;
• Service notices (for example, arrival windows, dispatch updates, and follow-ups after a call);
• Account and billing notices (for example, payment confirmations and account alerts).

Any promotional or marketing text messages (for example, offers or news) are sent only as a separate program that requires its own, separate consent as described in Section 2. Transactional and promotional messages are not treated as the same consent.

2. How Consent Is Obtained

Transactional messages. When you provide a mobile number to book an appointment, request a call back, or manage your account, you give prior express consent to receive the transactional messages described above that relate to that request or account.

Marketing messages. Marketing or promotional texts are sent only with your prior express written consent, given through a separate, clearly labeled opt-in (for example, a checkbox that is not pre-checked). Consent to receive marketing texts is not a condition of any purchase or of using our services.

We build per-program (per-brand) consent consistent with carrier and CTIA messaging practices. A separate per-brand consent rule that some sources describe is not currently required by law, but we follow STOP/HELP and CTIA practices regardless.

2.1 Model Opt-In Language (Examples)

The following are illustrative opt-in statements. The bracketed values are replaced with the actual business name and links at the point of collection.

3. Message Types

The program includes two distinct categories of messages, each governed by its own consent:

• Transactional: appointment confirmations and reminders, service notices, follow-ups, and account or billing notices.
• Promotional / marketing: offers, news, and similar content, sent only under a separate marketing opt-in.

4. Message Frequency

The number of messages you receive depends on your activity, such as how many appointments you book or how many callers reach the business.

Message frequency varies.

5. Cost

Message and data rates may apply. Any such charges come from your mobile carrier and are your responsibility. Check with your carrier for details about your plan.

6. Opt-Out (STOP)

You can cancel text messages at any time.

Reply STOP to unsubscribe (or cancel). Reply HELP for help.

After you send STOP (or another recognized opt-out keyword such as END, QUIT, CANCEL, or UNSUBSCRIBE), we may send a single confirmation message acknowledging your request, and then the program will stop sending you messages. We honor opt-out requests submitted by any reasonable method within ten (10) business days. To resume messages after opting out, sign up again or contact us.

7. Help (HELP)

Reply HELP to any message to receive help. A HELP reply returns the program or brand name and a customer-care contact (for example, our support email and phone number). You can also reach us any time using the contact details in Section 13.

8. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our control.

9. Supported Carriers

Supported carriers include AT&T, Verizon, T-Mobile, etc., including but not limited to. Carriers are not liable for delayed or undelivered messages, and carrier support may change without notice.

10. Privacy

Our handling of personal information is described in our Privacy Policy.

SMS opt-in and consent data is not shared or sold to third parties or lead generators. We use it only to operate the messaging program and provide the service you requested.

11. Eligibility & Age

To opt in, you must be the account holder or the authorized user of the mobile number you provide, and you must be at least the age of majority in your state (generally 18). By opting in, you confirm that you meet these requirements.

12. Updating Your Number & Contact Info

If your mobile number changes, please update it in your account or notify us so we do not continue to text a number that is no longer yours. You are responsible for notifying us of changes to the number or contact information associated with your account.

13. Changes to the Program or These Terms

We may update the messaging program or these SMS Terms from time to time. When we make changes, we will update the "Last Updated" date above. Your continued participation in the program after a change takes effect means you accept the updated Terms.

14. Contact

For questions about the messaging program or these SMS Terms, contact us at: